Refund Policy

Effective September 27, 2026

Most refund policies are a promise you have to chase. Ours has two halves: the automatic half lives in the billing code and needs no chasing at all, and the on-request half is written here in plain terms.

Automatic — enforced in the billing code

You pay only for answers that come back — a failed or empty answer costs nothing, and its credits return to your balance automatically when the scan finishes. A scan reserves its full estimated credits the moment it launches — money before API, always — then settles by what actually came back when it finishes. If any answer fails, the charge for the answers that arrived is rounded down to whole credits in your favour, so a failure always returns at least one credit. While it runs, your scan's own page shows the reservation; once it settles, it shows the breakdown as reserved, charged and returned credits, and its report shows honestly which engines answered and which failed. When an engine is down at its provider before you launch, the scan screen says so. It stays in your scan unless you remove it, and its failed answers are not charged.

On request — unused credit packs

Bought a pack and ran nothing? Contact us within 14 days of purchase and we will refund the unused credits to your original payment method, at the price per credit of the pack you bought — a partially used pack refunds its leftover credits at that same pack's price per credit, never a different pack's rate. Credits already consumed by a launched scan are not refundable — the scan spent real money against paid AI APIs on your behalf the moment it ran.

Monitoring subscriptions

Cancel any time from your account — cancellation takes effect at the end of the period you already paid for, and runs covered by that period still happen. We do not refund partial subscription periods; if a scheduled run cannot execute, monitoring pauses instead of charging for work it cannot do. Each paid period grants the credits one run costs, up to the plan limit per run; a scan that costs more per run is refused, never charged to your packs.

How to request

Reach us via the contact page from the email on your account, say which purchase, and we will sort it out — usually within a few business days, refunded through Stripe to the card that paid. See also the terms of service and privacy policy.